Support & FAQs

Getting Started

What do we need to get started using the Graduate Network Software?

You must be a legal Organization/Institution/Company
A Domain name where you want to run the software
You must agree to the following

Commercial offer
Order Form
Service Agreement
Terms & Conditions

Make payment to Technext Limited according to the order form
Sign & send the scan copy of the Work Order
Fill up the client onboarding form
Review call & you are done

Data Protection

What do we need to get started using the Graduate Network Software?

Data Security Policy

The security of your Personal Information is important to us. We have implemented reasonable administrative, technical, and physical security measures designed to secure and protect your Information from accidental loss and unauthorized access, use, alteration, and disclosure. However, as the transmission of information via the internet is not completely secure, we cannot guarantee the security of information transmitted to our Services. Any transmission of Personal Information is at your own risk.

Data rights

Customer shall own all rights, title and interest in and to the Customer Data [, as well as any data that is based on or derived from the Customer Data and provided to Customer as part of the Services.

Distribution of data

The company can not sell or distribute the customer data to any other company without written approval from the customer The customer can not integrate ads from google or any 3rd party services and give access to their end users’ data

Products

Signup & Login
Multiple entity access
User profile
Directory, Search & Filter
Pending Approval
Manage Members
Job Portal
Mentoring
Initiatives
Offers
Statistics

Events
Fundraising
Membership Fee
Fund Flow
Admin Panel
Committees
Front-pages
Bulk email notifications
Online Election
Cloud hosting

Online Payment

1. What do you need to set up online Payment?

Bank account number (must be of an institution/organization)
Bank account name
Branch address
Bank name
Routing number
Point of contact name, email, mobile number
Email to which payment notifications will be sent

2. When did the money settle?

Once a week, SSL Commerz will automatically send money to your bank account

3. What payment method your end users can use to make payments?

In Bangladesh, we accept the following payment methods:

Cards: National & International VISA, Master, Amex, DBBL etc
Mobile Banking: Bkash, Rocket, Nagad, SureCash, tCash, mCash, OK Wallet, DMoney etc.
Internet Banking: City touch, Bank Asia, Islami Bank, MTB, iPay etc.

4. Do the customer get an invoice?

Yes, they can download the invoice after successful payment and an email with attached invoice is also sent to their email address.

Frequently Asked Questions

You will use your community portal in your own domain. And if you have multiple entities under one parent entity, then you can host the child entities in subdomains.

Initially, we will set up an admin for you. In most cases, the admin is the buyer, or a selected person becomes the admin. Later you can set moderators.

There are feature customization options available in the admin panel. You can remove the existing features from there.

You can ask for support through mail & phone call or create tickets from our website.

You will get support for a lifetime.

Gradnet offers free data migration for new customers. We will do it for you.